Ensure that you whitelist AoE IV on Avast, AVG or any other antivirus software because if not, they may conflict with the launch of the game.
Sometimes, the antivirus or firewall may restrict access to the game due to some settings. Check if your Antivirus or Firewall is Blocking the Game So, make sure to shut down your PC, restart it and relaunch AoE 4. Sometimes, a fresh restart will do the trick and flush out any problems.
These could considerably slow down and make your game lag leading to eventual crashing. Please be sure to include the make/model of your device as well as the version of Android you are using.Advertisement Close any Background ApplicationsĬheck if there are any third-party applications or programs that are running in the background simultaneously. If you still need assistance please click the 'submit a request' button found at the top right of the screen.
Tap the app you want to uninstall - in this case Thomas was Alone. To uninstall an application purchased or otherwise installed from the Google Play Store simply do the following: Secondly, uninstalling and reinstalling the game might help, there could have been a problem with data corruption in the download process. Hit the clear data and clear cache buttons. For individual apps, find the specific app you want to update and tap Updateĭo you have issues running any other games or applications too? It may help to ensure that the only demanding application your device is running is Thomas was Alone, close any other non-essential applications down.įirstly, it might help to clear out cache data and long running processes by performing a hard reset or potentially clearing out your device's cache. To do this: Apps with an update available updates are labelled Update. To update apps individually or in bulk using the Google Play Store app on your mobile device: Updating the Thomas Was Alone App on Google Play Tap Check for update. If an update is available, tap Download. Scroll to the bottom and tap About phone or About tablet > System updates. You'll usually find this at the very bottom of the main Settings screen, under System. To check for and install available Android updates: Please make sure you're running the latest version of Android - to do this: We're sorry to hear that you're experiencing issues with Thomas Was Alone! This is emailed to you as a receipt or you can find it by logging into your account at. However, if you'd prefer not to wait and want a refund please contact us with your Order Number. We are currently working on a fix for this. Users on this version of the OS will likely experience a crash to the home screen when attempting to run the app. Please be aware that Thomas Was Alone currently has compatibility issues with Android devices on 7.0 or higher.
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